Return & Refund Policy

Thank you for shopping with Pivento. We want you to be fully satisfied with your purchase. This Return & Refund Policy outlines your rights regarding returns, exchanges, and refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

The item must be unused, unwashed, and in its original packaging.
You must request a return within 14 days of receiving the item.
Certain products (e.g., intimate items, custom orders, hygiene items) are non-returnable for health and safety reasons.

2. How to Request a Return

To initiate a return, please follow these steps:

Email us at support@pivento.com with your order number and reason for return.
Wait for our approval and return instructions.
Ship the item to the return address we provide (may vary depending on the supplier).
Share tracking information if available.

Note: Unauthorized returns may not be accepted.

3. Refunds

Once we receive and inspect the returned item, we will notify you of the refund status. If approved:

A refund will be processed to your original payment method.
Refunds may take 5–10 business days depending on your bank/payment processor.

4. Late or Missing Refunds

If you haven’t received your refund yet:

Check your bank account and payment method again.
Contact your credit card company or bank (it may take time before your refund is officially posted).
If you’ve done all this and still have not received your refund, please contact us at support@pivento.com.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect:

Contact us within 72 hours of delivery.
Send clear photos of the item and packaging.
We will offer a free replacement, refund, or alternative solution based on the situation.

6. Exchanges

We do not offer direct exchanges. If you wish to replace an item, please return it and place a new order.

7. Return Shipping

In most cases, return shipping costs are the customer’s responsibility.
If the item was defective or wrong due to our error, return shipping may be covered by us.