Thank you for shopping at Pivento. We aim to provide fast and reliable shipping to all of our customers. This Shipping Policy explains how your order will be processed, shipped, and delivered.
1. Order Processing Time
- Orders are typically processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed the next business day.
2. Shipping Methods
We work with international suppliers and logistics partners to offer reliable delivery worldwide. Common shipping methods include:
- CJPacket, USPS, YANWEN, PostNL, and other trusted couriers.
- Tracking numbers are provided once the order has been shipped.
- Shipping method is automatically selected for the fastest and most efficient delivery, depending on your location.
3. Estimated Delivery Time
| Region | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada & Europe | 10–20 business days |
| Australia & NZ | 10–18 business days |
| Asia | 7–14 business days |
| Rest of World | 15–30 business days |
Note: Delivery times may vary depending on the product, destination country, and customs clearance process.
4. Shipping Fees
- We offer free shipping on most items unless stated otherwise.
- Shipping fees (if applicable) will be calculated and displayed at checkout before payment.
5. Tracking Your Order
Once your order has been shipped:
- You will receive an email with a tracking number and link to track your shipment.
- You can also track your order under “My Account > Orders” on our website.
6. Delays & Issues
We are not responsible for shipping delays caused by:
- Customs clearance
- Weather conditions
- Incorrect address information provided by the customer
- Force majeure events (natural disasters, pandemics, etc.)
Please allow extra time during peak seasons such as holidays or promotions.
7. Lost or Damaged Items
- If your item is lost in transit, please contact us after 30 days from the shipping date.
- If your item arrives damaged, contact us within 72 hours of delivery with clear photos of the product and packaging.
8. Customs, Duties & Taxes
- International orders may be subject to customs duties and taxes, depending on your country’s regulations.
- These charges are the responsibility of the customer and are not included in the product or shipping prices.
9. Contact Us
If you have any questions about shipping, feel free to contact us:
📧 Email: info@pivento.com
